On Duty Equipment is seeking a dependable and detail-oriented Customer Service Representative to support our Contract Division at our shop in Earlton, Ontario. This is an entry-level position, ideal for candidates with some customer service or administrative experience who are looking to grow in a hands-on, team-focused environment.

Responsibilities:

 Assist with managing uniform contracts and customer accounts 
 Communicate with contract customers regarding orders and general inquiries 
 Monitor and respond to the contract email inbox 
 Process order changes, including sizing, quantities, and delivery updates 
 Track and help resolve order issues and discrepancies 
 Create and issue Return Authorizations (RAs) as needed 
 Work closely with the Shop Manager to expedite solutions to order or production issues 
 Assist with picking uniform items as orders are received
 Maintain accurate records and documentation
 Perform other related duties as required

Qualifications

High school diploma or equivalent
Some customer service or administrative experience preferred

Strong attention to detail and organizational skills

Good written and verbal communication skills

Basic computer skills (email, data entry; training provided)

Ability to multitask and prioritize in a fast-paced environment
Reliable, punctual, and team-oriented

Schedule & Work Location: 

Part-time role (approximately 24 hours per week)

On-site position at our shop in Earlton, Ontario