Jobs In Temiskaming Shores

Posted 2 weeks ago

Student Recruitment & Services Representative - Contact North

Employment Options - NL

Full-Time • Temiskaming Shores Region

Competition #19-52-HAIL

Reporting to the Online Learning Recruitment Officer, the Student Recruitment & Services Representative position is based out of our Haileybury online learning centre. The successful candidate will:

  • Actively support the Online Learning Recruitment Officer (OLRO) to recruit students by responding to email and telephone inquiries at the online learning centre, booking appointments for the OLRO and supporting the OLRO in other recruitment activities as needed
  • Directly recruit students in the community following the standard recruitment process and build local community partnerships to act as referral sources as requested by the OLRO and within parameters set by the OLRO
  • Prepare and maintain the online learning centre to support students using the centre
  • Provide technical support to students using the leaning technologies and computer workstations at the online learning centre and accessing the web conferencing platform from home
  • Enter and update complete and accurate data in the customer relationship management (CRM) tool ensuring all required fields are populated on a daily and ongoing basis and record data on Requests for Services responded to at the online learning centre each Friday afternoon
  • Coordinate logistics and supervise examinations at the online learning centre in accordance with the Examination Policy and Procedures
  • Provide support and technical services to students studying from home


Qualifications:

  • A Secondary School Diploma with preference given to those with a post-secondary credential in a related field such as office administration, business administration, executive assistant
  • 1-3 years customer service experience in fields such as retail, call centre, banks/insurance companies
  • 1-3 years experience in a sales position, such as retail, call centre, business sales, banks/insurance companies
  • Proven bilingualism (written and oral) in areas designated under the French Language Services Act; proven bilingualism is an asset in areas not designated under the Act
  • Experience with, or a willingness, to learn to use a variety of learning technologies such as audio, video and web conferencing
  • Able to take full responsibility for key assigned areas of student services process while working with minimal supervision
  • Highly developed verbal and written communication skills
  • Previous data entry experience
  • Experience with or knowledge of online learning
  • Sound functional knowledge of MS Office Suite
  • Proven ability to exercise sound judgement and diplomacy through contact with students, faculty/instructors, local host and other community stakeholders


Requirements: Must be fully bilingual (English and French)

Interested individuals are invited to submit a cover letter and electronic resume, complete with two to three employment references, quoting Job Competition #19-52-HAIL in the subject line of the email. This position is open until filled, please send applications to resumes@contactnorth.ca

Job Category:

Job Expires: 2019-09-02

Contact Information

Employment Options - NL

Haileybury Haileybury, Temiskaming Shores, ON, Canada

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